Sometime ago someone asked me about the special subscriptions to Ancestry.com, FindMyPast.com, and MyHeritage.com that are offered to members of the Church of Jesus Christ of Latter-day Saints as part of the partnerships with FamilySearch. I was asked if they included all the websites’ contents and I said I had heard they did. Now I learn they do not.
FindMyPast.com does not refund existing subscriptions and they don’t include all their content. I contacted Find My Past’s support organization, asking what the policy was concerning refunds. This is what Michael Ancell of their support team told me:
Having checked your account, you have the 12 months World subscription, which is paid up to the 13th of September 2014.…You have also recently activated a FamilySearch subscription on the 9th of July 2014.
If you buy a subscription or PayAsYouGo credits, you can contact us and cancel within seven days of receipt of our confirmation email and we will happily give you a full refund as long as you have not viewed any records.
Therefore, as my colleague has advised, I'm afraid we are unable to offer a refund of the 12 months World subscription, your current membership will run until 13 September 2014 then your FamilySearch subscription will run until the 9th of July 2015.
Also, there are records, such as the Newspaper and Periodical records, which are not covered by the FamilySearch subscription, which you will be able continue accessing using the World subscription prior to this expiring in September.
This surprised me in two ways. I believe Ancestry.com automatically gave refunds (my subscription was gratis, so I don’t know for certain), so I was surprised and disappointed that Find My Past did not. (I know I’m not getting any sympathy from those of you who have to pay for a subscription. But you all already know I’m a whiner. :-) I was also surprised to learn my subscription did not include all their content.
I contacted FamilySearch support and asked for a list of what FindMyPast content was included and what was not. I was told that there is no list. The official statement is
Due to specific agreements with records custodians, some records collections may not be available to access using your account regardless of whether you have a free or paid account. Other than that, all features of the site will be unrestricted.
I guess I shouldn’t be surprised, as some of FamilySearch’s content is not available to everyone and some of Ancestry.com’s content is not available via their library edition. My apologies to the person I misinformed. Now I’m wondering about Ancestry.com and MyHeritage.com LDS subscriptions.