tag:blogger.com,1999:blog-5512311610334754148.post5517711172595774267..comments2023-04-20T12:46:11.858-06:00Comments on The Ancestry Insider: Monday Mailbox: OopsThe Ancestry Insiderhttp://www.blogger.com/profile/02490682912125335188noreply@blogger.comBlogger5125tag:blogger.com,1999:blog-5512311610334754148.post-27785944559211370622016-10-30T06:01:34.555-06:002016-10-30T06:01:34.555-06:00If you every try to point out to Ancestry.com that...If you every try to point out to Ancestry.com that they have something wrong and even let them know what the correct entry should be they seem to turn it around and it's you that have done the wrong thing and they couldn't have made a mistake (i.e. they had entered that my great Uncle had married twice and was living in a Scandinavian country, the chap had never been out of Australia and there was no way that he was going to be trapped by a woman after the first fiasco, he actually "hid out" at his cousins place and even us kids were told that "Uncle wasn't there" if anyone asked). That's if you can get onto their customer support dept. I saved an old address they answered me on once, and that I could reply to, and I use that. That was a while ago now so they may have altered it. Any time I seem to make a complaint things get worse so as you can guess I just wait and wait and wait for it to come good.SuzieQhttps://www.blogger.com/profile/12753732118947774445noreply@blogger.comtag:blogger.com,1999:blog-5512311610334754148.post-36061302029020969822016-10-25T03:09:41.924-06:002016-10-25T03:09:41.924-06:00Connie's experience with familysearch recently...Connie's experience with familysearch recently almost parallels mine with Ancestry.com in the last few days. I have been attempting to get in touch with their support staff about what I consider to be a serious issue. Briefly, a GEDCOM export to my FTM software resulted in all links to findagrave references in every person's record in the database reverting to only one online findagrave record.<br /><br />I tried sending my issue to "support@ancestry.com" and received an auto-response indicating that I should instead use this page, "https://support.ancestry.com/s/". This page is virtually useless. One can enter name and email, but one cannot choose from pull-down boxes nor does the request submit button function. The "All Support Topics" link in the upper right of the page does not function. I know that Ancestry's support has a reputation for being slow and not very helpful but this appears to be a new low, even for them.<br /><br />Paulpaulbaselhttps://www.blogger.com/profile/10558079762372694542noreply@blogger.comtag:blogger.com,1999:blog-5512311610334754148.post-41137835504826744222016-10-24T17:23:18.651-06:002016-10-24T17:23:18.651-06:00Good catch. I shouldn't have asked for her pas...Good catch. I shouldn't have asked for her password. That was an oversight. Never share your password. The Ancestry Insiderhttps://www.blogger.com/profile/02490682912125335188noreply@blogger.comtag:blogger.com,1999:blog-5512311610334754148.post-45741966658779030662016-10-24T14:44:01.595-06:002016-10-24T14:44:01.595-06:00Family Search has a strange way of telling you tha...Family Search has a strange way of telling you that your password needs to be changed or has expired. Connie's experience is what happens with any user who has not changed their password in the last 6 months. If it gives you a chance to change your password, do it, if not try https://ident.lds.org to change your password. If no success, call 866 406-1830 for help resetting your account. Never give your user and password to anyone else for any account.Dadhttps://www.blogger.com/profile/13858679277267571095noreply@blogger.comtag:blogger.com,1999:blog-5512311610334754148.post-56573769284962401912016-10-24T12:27:40.895-06:002016-10-24T12:27:40.895-06:00Your headline "I'm my own Grandmother&quo...Your headline "I'm my own Grandmother" reminds me of a passage in James Joyce's Ulysses where Buck Mulligan summarizes his friend's really convoluted argument saying "[Stephen Dedalus] proves by algebra that Hamlet’s grandson is Shakespeare’s grandfather and that he himself is the ghost of his own father".<br /><br />That's the simple version. I bet lots of genealogists have found themselves trying to explain similarly complicated relationships...rancourhttps://www.blogger.com/profile/02613949781953360960noreply@blogger.com