“While the Ancestry Message Boards are for finding people and places,” said Ancestry spokesperson, Matthew Deighton, “our new Support Communities is the place to go to get answers to product questions, and to find tips and solutions submitted by community members.”
The top three issues on the Ancestry Community Forum thus far are:
- My subscription will end—what will happen to my tree?
- Problems with sign in
- Received DNA results…confused
Meanwhile, FamilySearch’s Janell Vasquez announced that “due to user feedback, we are discontinuing these forums as of December 31, 2012… We apologize for the inconvenience that this will cause for those of you who have come to enjoy your collaboration with each other on these forums.” Vasquez suggested users join FamilySearch Facebook groups or contact FamilySearch support. Several users posted comments that they didn’t trust Facebook. A couple of users announced that they will probably stop indexing because of the change.
FamilySearch said it is “transitioning our Forums into a new question and answer tool.” Information will be posted this week with instructions on how to help test potential replacement software.
The idea behind a community forum is that ordinary people like you and I answer questions that others have. In my mind there is some question if the genealogical community is large enough or interested enough in helping vendors support their products.