Ancestry.com has a mechanism allowing you to send feedback to the decision makers of the different features of their products.
Click “Get Help” in the upper-right corner of the website and search for “Feedback” in the online help. Select “Providing feedback about Ancestry.” This will lead you to the Feedback Form where you can specify website feature and type of feedback, whether bug report, feature suggestion, or success story.
The Ancestry.com blog is another good place to leave feedback. When a post is made about a particular website feature, decision makers follow the comments.
For Family Tree Maker, fill out the form at http://ancestry.qualtrics.com/SE/?SID=SV_er4cyPjj5BJKIZf.
For corporate matters, the Ancestry.com corporate website includes contact information for key departments.
Don’t try to use any of these contact points to ask for help or other assistance. For that, you still need to contact Ancestry.com’s support people or use the online resources Ancestry.com has posted.