Ancestry.com let me know that they are in the middle of fixing RootsWeb.com. They thought they would be done last week and were supposed to get me an update. They’re not and they didn’t. By the time you read this, the situation may have changed. If so, I invite Ancestry to post a comment to this article.
Here are the most recent reports I’ve received of continued outages. Dave Woody said on Saturday morning:
FreePages FTP Server is still down. CS will not say if this problem will ever be corrected. As a subscriber to Ancestry.com World Service, Fold3, Newspapers.com and as a purchaser to 6 Ancestry DNA tests, I am deeply disappointed in this situation.
On 31 July 2016 Robert E. Sweeney, DA, MS said:
I plan to give them a few more days, then I will ask my contact at RW again when the file manager [freepages.rootsweb.ancestry.com/fileman/file_manager.cgi] will be available.
On 30 July 2016 the RootsWeb product manager told me:
We are finishing up sometime next week.
On 27 July 2016 Bobango2 said:
I just heard back, finally, from RW Help Desk: "We are currently anticipating the work to be finished by the end of this week. We apologize for the inconvenience that this has caused you and appreciate your continued patience as these issues are resolved."
On 22 July 2016 Martin Beavis said:
Do you know what Ancestry is doing with the RootsWeb mailing lists which are currently inaccessible? For example, http://archiver.rootsweb.ancestry.com/th/index?list=devon
fails to connect, giving an Internal Server Error message, whereas http://archiver.rootsweb.ancestry.com/ does connect. But enter Devon in the search field or click on Devon in the D-list and you get the same error message. And it’s not just the Devon list that I cannot access. Strangely, some old URLs from the archive do still display when entered.
The Devon list admin have been told these issues arise from an ongoing RootsWeb upgrade but do not know if that means hardware or software or both, nor how long that might take. So could you perhaps ask questions with a view to reporting in your Ancestry Insider blog?
Are there any other outages that anyone knows about?