Dear Ancestry Insider,
Recently, a search of the FamilySearch Book Catalog of digital images resulted in the "restricted Image" pop-up message which directed me to a Family History Center to view these images. So I visited the FHC in the Mid-County Library at Port Charlotte, FL. I have used this FHC in the past to order film from FamilySearch & the Library of Virginia.I started with the local volunteer who knew knew nothing about the FamilySearch site, except that film could be ordered by someone else at the library. Next, I spoke to the library film ordering expert; however, she knew nothing about the digitized book access capability at FamilySearch. So I gave them a demo and we received the same "restricted image" pop-up that I had received at my home. Both she & I agreed that the FS server probably was not recognizing their FHC IP address, but she said she would look into the situation. A week has past & I have not heard from the library.
I searched the FS site for some help. By browsing around, I found a document called the "Family History Center Affiliate Agreement" in a section about how libraries could become FHCs. This document clearly states that "restricted images" are not accessible at affiliate FHCs. So I sent all of this conflicting story (including cut & pasted images of the pop-up & Affilliate doc) to the FamilySearch Help center. I have not received a response, but I can no longer find the "Family History Center Affiliate Agreement" at FS.
This conflicting information from FS is quite tedious & frustrating. That I have not received a reply from the Help center is very surprising to me, but I really have only one interest. That interest is this: Should my local FHC be able to access "restricted images"or not? If the answer is no, why does the pop-up direct me to go to a FHC to see these images?
Among many genealogists, “Family History Center,” refers specifically to a family history center owned by the Church of Jesus Christ of Latter-day Saints. This is especially true of employees and volunteers of FamilySearch. These are different from public and institutional libraries who have established an affiliate relationship with FamilySearch (AKA the Genealogical Society of Utah) giving them film-loaning privilege. These public libraries are not considered “Family History Centers,” even though it is possible to rent films there from the Salt Lake City Family History Library.
A topic in the FamilySearch.org help system mentions the document you referred to, and answers the question you had:
The authorized agent of a public facility is sent the Genealogical Society of Utah Affiliate Library Agreement. … Patrons of approved affiliate organizations can order unrestricted microfilm and microfiche on loan to view at the affiliate organization. Books and CDs do not circulate from the Family History Library in Salt Lake City, Utah. Access to additional family history websites is not part of the affiliate agreement. Additional access to restricted images on FamilySearch.org is not part of the agreement.
(See “Public Libraries, Archives, or Genealogical Societies Requesting Affiliate Status,” FamilySearch [http://familysearch.org : accessed 22 November 2015], search help system for “affiliated libraries.”)
I recently learned that FamilySearch does not officially claim the name “Family History Center” as a trademark. I guess it is because the U.S. Patent and Trademark Office will not allow trademarks of such generic phrases. In officially reviewed communications, FamilySearch does not use “Family History Centers” (uppercase) as a proper noun, but “family history centers” (lowercase) as a common noun. Unfortunately, that leaves Church owned family history centers without a name that distinguishes them from family history centers owned by other organizations. FamilySearch should create a new name and use it throughout its products, to prevent the confusion you’ve experienced.
---The Ancestry Insider