On 16 November 2015 I received notification that “on December 15, the new Ancestry will be the only Ancestry.” This caught me by surprise. Ancestry.com went many years tweaking New Search before shutting down Old Search. They spoke often with customers, trying to understand the ways in which Old Search was better. They made numerous tweaks to New Search, as well as all out additions to make it possible for genealogists to continue their old workflow. They didn’t please everyone. And eventually they closed down Old Search. Now, after only months, Ancestry has announced they are cutting off users of Old Ancestry. This is a sad commentary on Ancestry’s ability to service its customers. The comparison of their current practices and their past practices is stark.
Here’s another sad commentary:
Back in 2012 politicians started talking about closing down the Social Security Death Index (SSDI). Because the United States lacks national civil registration, the SSDI is an important tool for genealogists. Long used as a tool to combat fraud, criminals had discovered that the Internal Revenue Service (IRS) was failing to use it. The IRS failure allowed criminals to file fraudulent tax returns. In the most convoluted logic ever, congressmen started rumbling, “If the IRS is too incompetent to use the SSDI to fight fraud, then we won’t let anyone use it!” To stave off loss of the SSDI, the genealogical community mobilized a petition drive. The goal was to present the White House a petition of 25,000 signatures asking that the IRS start using the SSDI to prevent fraudulent returns. Barely 5,000 genealogists signed it and the government closed access to the most recent three years of this important tool.
Today, Ancestry.com has redesigned the tree pages of its website. Customers are unhappy and have mobilized the community to sign a petition to present to Ancestry CEO, Tim Sullivan. Signers proclaim “We, the undersigned, hereby sign this petition to acknowledge that we, do not like the look, style, color, and format [of the New Ancestry.]” Nearly 4,000 genealogists have signed the petition to date and the number is likely to exceed the number signing the SSDI petition.
If all this sad commentary is getting you down, I encourage you to check out a blog post by Kerry Scott that is sure to lift your spirits, at least if you are willing to laugh at yourself. See “14 Reasons the New Ancestry is the Worst Thing Since Unsliced Bread” on her Clue Wagon blog. HILARIOUS!