Dear Ancestry Insider,
Can anyone tell me why a tree I have at ancestry does not come up in a search for any of the names in it or even when I include the specific name of the tree in the box. I have much more documentation in my tree than any of the ones that are coming up. Is it because I'm not paid up?
Dear Miss, Mrs., or Mr. T,
An Ancestry.com product manager, Jim Mosher, has revealed a situation that may explain your situation. On 16 February 2016 he posted the following message on the Ancestry Message Boards at Message Boards > Topics > Ancestry.com > Ancestry Site Comments > Public Tree Search Results.
1. The index for our Public Member Trees has not been updated since mid-November .
2. The current indexing rules do prune people from the index. These rules eliminate unusually large people (those with thousands of events or hundreds of immediate family members); those without any sources; and those with only a name. This makes the indexing more efficient (and it is still a big job to process the multiple billions of people in the trees system). THIS IS A CHANGE from what we used to do, …but it DOES reflect the current system.
HOWEVER, we are investigating to see if something has failed with part of the tree index, and we are in-process of re-indexing the public member trees.
When asked about the situation, Ancestry did not respond.
---The Ancestry Insider